Organizational Behavior Chapter 1

CORRECT ANSWERS ARE DENOTED BY AN EMPTY BOX TO THE LEFT OF THE POSSIBLE ANSWERS.

1	CORRECT		The field of organizational behaviour encompasses:
				A) how people interact at social functions.
				B) what people think, feel, and do in and around organizations.
				C) how component parts of machines work.
				D) why humans should be replaced by robotics.
				E) how organizations act with each other.
			Feedback: Organizational behaviour is defined on p. 2.
2	CORRECT		Organizations are best described as:
				A) groups of buildings in which people are paid from the same budget.
				B) closed systems that operate without consideration of space, time, or people.
				C) groups of people who work interdependently toward some purpose.
				D) any entity that can exist without the need to acquire knowledge.
				E) physical structures with observable capital equipment.
			Feedback: The definition of organizations appears on p. 2.
3	CORRECT		Organizations are considered effective when:
				A) they have a good fit with their external environment.
				B) their internal subsystems are configured for a high-performance workplace.
				C) they are learning organizations.
				D) they satisfy the needs of key stakeholders.
				E) All of the choices are correct.
			Feedback: Organizational effectiveness is defined on p. 4.
4	CORRECT		The high performance work practices (HPWP) perspective incorporates several practices that leverage the potential of:
				A) human capital.
				B) unlearning.
				C) virtual teams.
				D) stakeholders.
				E) organizations.
			Feedback: High performance work practices are defined and discussed on pp. 7 – 8.
5	INCORRECT		Organizational activities intended to benefit society and the environment beyond the firm’s immediate financial interests or legal obligations is:
				A) ethics.
				B) values.
				C) work/life balance.
				D) corporate social responsibility.
				E) All of the above.
			Feedback: Corporate social responsibility is discussed and defined on p. 10.
6	INCORRECT		According to the text, which of these is a major challenge facing organizations?
				A) Globalization
				B) Increasing workforce diversity
				C) Emerging employment relationships
				D) Increasing command-and-control management
				E) “a”, “b”, and “c” are all contemporary challenges for organizations
			Feedback: All of these options except “d” are explicitly described on pp. 13 – 16 as contemporary challenges.
7	INCORRECT		The field of organizational behaviour applies mainly to people who hold management positions.
				A) True
				B) False
			Feedback: See p. 3 for a discussion of the relevance of organizational behaviour.
8	CORRECT		Deep-level diversity refers to differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes.
				A) True
				B) False
			Feedback: See p. 14 for a discussion of deep-level and surface-level diversity.
9	INCORRECT		Organizationalrefers to the storage and preservation of intellectual capital.
			The Correct Answer: memory
			Your Answer: d
			Feedback: memory; p. 6
10	INCORRECT		refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad
			The Correct Answer: Ethics
			Your Answer: d
			Feedback: Ethics; p. 11