Organization Behavior Chapter 3

The correct answer for each question is indicated by a This is the correct answer..
1 CORRECT The process of filtering information received by our senses refers to:
A) social identity.
B) projection.
This is the correct answer.
C) selective attention.
D) stereotyping.
E) recency effect
Feedback: Selective attention is discussed on pp. 54 – 55.
2 CORRECT Stereotyping is an extension of:
A) perceptual defense.
B) attribution theory.
This is the correct answer.
C) social identity theory.
D) Johari Window.
E) projection.
Feedback: This point is explicitly stated in the first sentence about stereotyping on p. 57.
3 INCORRECT Self-fulfilling prophecy occurs when our:
A) beliefs and attitudes make us think about people in a certain way.
B) co-workers put pressure on us to act a certain way.
C) beliefs about ourselves inhibit and prevent us from achieving our potential.
D) need to achieve is stronger than our need to be loved.
This is the correct answer.
E) expectations about another person cause that person to act in a way that is consistent with those expectations.
Feedback: High expectations of people can result in great performance. Poor expectations can lead to poor performance. See pp. 61 – 62.
4 INCORRECT Four well-known perceptual errors in organizational settings include all, EXCEPT:
A) primacy.
B) recency.
C) halo.
This is the correct answer.
D) self-efficacy.
E) false-consensus effect.
Feedback: The four perceptual biases are discussed on pp. 62 – 63.
5 INCORRECT Behaviour modification mainly focuses on:
This is the correct answer.
A) the environmental contingencies that precede and follow behaviour.
B) ways to increase tacit knowledge.
C) ways to make employees happier in their jobs.
D) ways to change employee attitudes.
E) the process of action learning.
Feedback: Behaviour modification focuses on the environment surrounding behaviour as discussed on p. 66.
6 INCORRECT A culture in which the organization rewards experimentation, accepts reasonable mistakes, and encourages employees to question long-held assumptions about past practices is:
A) behaviour modification.
This is the correct answer.
B) learning orientation.
C) reinforcement theory.
D) halo effect.
E) none of the above.
Feedback: See p. 69 for a discussion of learning orientation.
7 CORRECT Mental models shape how we perceive the world around us.
This is the correct answer.
A) True
B) False
Feedback: Mental models are discussed on pp. 56 – 57.
8 CORRECT Attribution theory mainly explains how we interpret the causes of behaviour.
This is the correct answer.
A) True
B) False
Feedback: Attribution theory is discussed on pp. 58 – 60.
9 INCORRECT Theeffect describes our tendency to quickly form an opinion of people based on the first information we receive about them
The Correct Answer: primacy
Your Answer: blank
Feedback: primacy; p. 62
10 INCORRECT is a relatively permanent change in behaviour (or behaviour tendency) that occurs as a result of a person’s interaction with the environment
The Correct Answer: Learning
Your Answer: blank
Feedback: Learning; p. 65


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