Organizational Behavior Chapter 1


1 CORRECT The field of organizational behaviour encompasses:
A) how people interact at social functions.
This is the correct answer.
B) what people think, feel, and do in and around organizations.
C) how component parts of machines work.
D) why humans should be replaced by robotics.
E) how organizations act with each other.
Feedback: Organizational behaviour is defined on p. 2.
2 CORRECT Organizations are best described as:
A) groups of buildings in which people are paid from the same budget.
B) closed systems that operate without consideration of space, time, or people.
This is the correct answer.
C) groups of people who work interdependently toward some purpose.
D) any entity that can exist without the need to acquire knowledge.
E) physical structures with observable capital equipment.
Feedback: The definition of organizations appears on p. 2.
3 CORRECT Organizations are considered effective when:
A) they have a good fit with their external environment.
B) their internal subsystems are configured for a high-performance workplace.
C) they are learning organizations.
D) they satisfy the needs of key stakeholders.
This is the correct answer.
E) All of the choices are correct.
Feedback: Organizational effectiveness is defined on p. 4.
4 CORRECT The high performance work practices (HPWP) perspective incorporates several practices that leverage the potential of:
This is the correct answer.
A) human capital.
B) unlearning.
C) virtual teams.
D) stakeholders.
E) organizations.
Feedback: High performance work practices are defined and discussed on pp. 7 – 8.
5 INCORRECT Organizational activities intended to benefit society and the environment beyond the firm’s immediate financial interests or legal obligations is:
A) ethics.
B) values.
C) work/life balance.
This is the correct answer.
D) corporate social responsibility.
E) All of the above.
Feedback: Corporate social responsibility is discussed and defined on p. 10.
6 INCORRECT According to the text, which of these is a major challenge facing organizations?
A) Globalization
B) Increasing workforce diversity
C) Emerging employment relationships
D) Increasing command-and-control management
This is the correct answer.
E) “a”, “b”, and “c” are all contemporary challenges for organizations
Feedback: All of these options except “d” are explicitly described on pp. 13 – 16 as contemporary challenges.
7 INCORRECT The field of organizational behaviour applies mainly to people who hold management positions.
A) True
This is the correct answer.
B) False
Feedback: See p. 3 for a discussion of the relevance of organizational behaviour.
8 CORRECT Deep-level diversity refers to differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes.
This is the correct answer.
A) True
B) False
Feedback: See p. 14 for a discussion of deep-level and surface-level diversity.
9 INCORRECT Organizationalrefers to the storage and preservation of intellectual capital.
The Correct Answer: memory
Your Answer: d
Feedback: memory; p. 6
10 INCORRECT refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad
The Correct Answer: Ethics
Your Answer: d
Feedback: Ethics; p. 11



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