Organizational Behavior Chapter 4

The correct answer for each question is indicated by a This is the correct answer..
1 CORRECT Which of these represent the cluster of beliefs, feelings, and behavioural intentions toward an object, person, or event?
A) Personality
B) Values
This is the correct answer.
C) Attitudes
D) Moods
E) Perception
Feedback: This is the definition of attitudes, which appears on p. 79.
2 INCORRECT The ability to monitor our own and others’ feelings and emotions, to discriminate between them, and to use this information to guide our thinking and actions is referred to as:
This is the correct answer.
A) emotional intelligence.
B) value alignment.
C) utilitarianism.
D) collectivism.
E) individualism.
Feedback: Emotional intelligence is discussed and defined on p. 83.
3 INCORRECT Job performance leads to job satisfaction under which of these conditions?
A) When performance is twice than what was expected
B) When performance is linked to punishment
C) When performance is at par
This is the correct answer.
D) When performance is linked to valued rewards
E) When command and control management style is implemented
Feedback: The relationship between job satisfaction and performance is discussed on p. 87.
4 INCORRECT Which of the following refers to the employee’s emotional attachment to, identification with, and involvement in a particular organization?
A) Emotional dissonance
B) Cognitive dissonance
C) Continuance commitment
D) Unethical conduct
This is the correct answer.
E) Organizational commitment
Feedback: Organizational commitment refers to the individual’s feelings of loyalty to the organization. See p. 88.
5 INCORRECT An adaptive response to a situation that is perceived as challenging or threatening to the person’s well-being is referred to as:
A) distress.
This is the correct answer.
B) stress.
C) role ambiguity.
D) sexual harassment.
E) job burnout.
Feedback: Stress is discussed and defined on p. 90.
6 CORRECT The capability of individuals to cope successfully in the face of significant change, adversity, or risk is referred to as:
A) workaholism.
B) task control.
This is the correct answer.
C) resilience.
D) addiction.
E) general adaptation syndrome.
Feedback: Those with high resilience are able to withstand adversity as well as recover more quickly from it. See p. 94.
7 CORRECT Many dissatisfied employees are reluctant to reveal their feelings in a direct question because this amounts to admitting they made a poor job choice and are not enjoying life.
This is the correct answer.
A) True
B) False
Feedback: See a discussion of job satisfaction on pp. 85 – 86.
8 INCORRECT Resistance is the first stage of the stress experience (i.e. the general adaptation syndrome).
A) True
This is the correct answer.
B) False
Feedback: The general adaptation syndrome is discussed on p. 90.
9 CORRECT The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called
The Correct Answer: emotional or intelligence
Your Answer: emotional
Feedback: emotional; p. 83
The Correct Answer: emotional or intelligence
Your Answer: intelligence
Feedback: intelligence; p. 83
10 CORRECT , include any environmental conditions that place a physical or emotional demand on the person
The Correct Answer: Stressors
Your Answer: Stressors
Feedback: Stressors; p. 91

 

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