Organizational Behavior Chapter 8

The correct answer for each question is indicated by a This is the correct answer..
1 CORRECT Which of the following refers to the situation in which people exert less effort when working in groups than when working alone?
A) Team development
This is the correct answer.
B) Social loafing
C) Team building
D) Personal loafing
E) Team cohesiveness
Feedback: Social loafing is discussed and defined on p. 187.
2 CORRECT The extent to which a team achieves its objectives, helps individual team members to fulfill their needs, and is able to maintain the commitment of its team members is:
A) quality analysis.
B) quality control.
This is the correct answer.
C) team effectiveness.
D) production control.
E) human resource planning.
Feedback: Team effectiveness is discussed on p. 187.
3 INCORRECT Formal activities intended to improve the development and functioning of a work team are referred to as:
A) team roles.
B) team norms.
C) team cohesion.
This is the correct answer.
D) team building.
E) team trust.
Feedback: Team building is discussed and defined on pp. 193 – 194.
4 INCORRECT Cross-functional work groups that complete an entire piece of work requiring several interdependent tasks and have substantial autonomy over the execution of these tasks are called:
A) primary work units.
This is the correct answer.
B) self-directed work teams.
C) joint optimization units.
D) cross-cultural teams.
E) low involvement teams.
Feedback: Self-directed work teams are discussed and defined on pp. 198 – 199.
5 CORRECT Which of these teams consist of members who operate across space, time, and organizational boundaries and are linked through information technologies to achieve organizational tasks?
A) Dialogue teams
B) High-performance work teams
This is the correct answer.
C) Virtual teams
D) Management teams
E) Self-directed work teams
Feedback: Virtual teams are defined and described on p. 200.
6 INCORRECT Common team decision-making problems include all of the following, EXCEPT:
A) production blocking.
This is the correct answer.
B) constructive conflict.
C) evaluation apprehension.
D) groupthink.
E) all of the above are constraints on team decision-making.
Feedback: See pp. 201 – 202 for a discussion of constraints on team decision making.
7 INCORRECT During the forming stage, team members become proactive and compete for various team roles.
A) True
This is the correct answer.
B) False
Feedback: This description refers to the storming stage of team development. The team development stages are discussed on p. 192.
8 CORRECT People typically join a team with a moderate or high level trust in their new co-workers.
This is the correct answer.
A) True
B) False
Feedback: The dynamics of team trust is explained on p. 198.
9 CORRECT The main problem with teams is that they have additional costs called.
The Correct Answer: process or losses
Your Answer: process
Feedback: process; pp. 186 – 187
The Correct Answer: process or losses
Your Answer: losses
Feedback: losses; pp. 186 – 187
10 CORRECT Teamis the degree of attraction people feel toward the team and their motivation to remain members and is usually an important factor in a team’s success
The Correct Answer: cohesion
Your Answer: cohesion
Feedback: cohesion; p. 195



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